Forest Hill, MD · Verified on Google
What Harford County homeowners say after the water is gone
Duraclean holds 4.3 out of 5 from 61 reviews on Google, the only source we cite for a star rating. Below are the words themselves, read in full and not summarized, spelling mistakes and all, because that is how people write when the water is still on the floor.
Further down is a second set of reviews the company keeps on its own site. Those names and words are just as real, but Google is the only place a star count is actually verified, so no rating is attached to that second set.
The first call
“These guys were here at my house within 3 hours of my water line bursting. Incredible stuff. We need to get them on a NASCAR pit crew. In all seriousness, Jenn and Josh were really outstanding. Jenn had called me within 30 minutes of filing the claim. Josh drove over and missed his kid's baseball championship game. These guys are top notch, trust them to take care of your water mitigation project.”
More from Google
Four more, verified the same way.
“Great company with perfect overall care from start to finish. Had them handle my water leak at the house from start to finish. They took care of the cleanup, packing, working with insurance and event the rebuild. Ty!”
“Jenn, Nick P. and Kevin were super polite and helpful. We woke up to a disaster and they came almost immediately and calmed the situation. They even went above and beyond to try and help us get back to some sense of normalcy.”
“I found them to be fantastic... If anyone I knew needed anyone to do restoration work I would definitely definitely recommend them.”
“Jenn and Kevin were great help. Arrived at the scheduled time and were able to quickly complete their end of the job”
Read enough of these
Read enough of these reviews and the same names keep turning up, on Google and on the company's own site alike. It is not a coincidence: this is a small, family-owned crew, not a call center dispatching strangers.
- Jenn
- Josh
- Nick
- Kevin
- Jay
- Lucy
- Elize
From the company's own site
More, in their own words.
These are not independently star-rated, so no rating is attached to any of them, but the names and the jobs behind them are real.
“Through this entire process they have been exceptionally helpful, kind and understanding. They have helped us with the insurance claim and explained everything clearly. Dealing with an insurance claim is stressful, but they have been fantastic!”
“My basement flooded, I called them on a Friday afternoon, and they had someone out Saturday morning to fix the problem!... Without a doubt, if you need something cleaned up the right way, this is the company you call.”
“Duraclean Services LLC were absolutely amazing, from beginning to end... I love my new floors!! I highly recommend Duraclean Services, LLC!!”
“Work was completed and looks like original. Few issues with communication but that was due to insurance and not duraclean.”
“Repaired damage in my basement. Easy to work with, respectful of my home, easy to contact. Really nice people.”
“Jen, Jay, and Nick were great. Went above and beyond with cleaning up damage.”
“Great job cleaning the basement. Team was very nice and easy to work with.”
“Jenn, Nick, Lucy, and Elize were punctual, knowledgeable, and courteous.”
“Prompt and professional. Would recommend and use again.”
“Duraclean was great! Helpful and communicative!”
“Completed the job quickly and professionally!”
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